LEGAL REFERENCE

Your data. Your control. Our promise.

dewi138 protects your account details, payment history and personal information with encryption and transparent practices. We tell you exactly how we collect, store and use your data —...

Encrypted transfersNo third-party salesAccount transparencyIndonesia-compliantReal-time controls
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dewi138 Your data. Your control. Our promise.

Privacy policy scope and commitment

This privacy policy covers all personal data you share with dewi138 across your account, deposits via DANA, OVO, GoPay and QRIS, gameplay history and communication preferences. We collect only what we need to verify your identity, process payments, comply with local law in supported regions, and improve your experience. Your data is encrypted in transit and at rest, never sold to third

parties, and retained only as long as your account remains active or law requires. Where local law permits, you can request access, correction or deletion of your information at any time.

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

PLAYER SUPPORT

Privacy questions? Reach us here.

Team online

Email support

Contact our privacy team at [email protected] for data requests, deletion inquiries or policy clarifications within 48 hours.

Live chat

Open the chat widget inside your dewi138 account to ask about your data, export options or privacy settings in real time.

Account settings

Review and edit your personal information, communication preferences and payment details directly from your account dashboard.

WHY VISITORS TRUST US

Why your privacy matters to us

Legal jurisdiction

Our privacy practices comply with regulations in supported Indonesian regions and international data-protection standards. We update this policy as law evolves.

Encryption standard

All payment data, account credentials and personal information travel over TLS 1.2+ encrypted connections. No unencrypted storage.

Third-party audit

We engage independent security firms to review our data practices annually and publish findings to verify our commitment.

Payment-partner vetting

DANA, OVO, GoPay and QRIS partners sign strict data-handling agreements. We audit their practices and terminate relationships if standards slip.

Incident protocol

If unauthorized access is detected, we notify affected accounts within 24 hours, log the breach and initiate remediation immediately.

User rights transparency

You own your data. Request export in JSON format, correct inaccuracies, or ask us to delete personal information once your account closes.

How our policy compares across pages

Homepage privacy snippet
Brief mention of encrypted payments and account protection; links to this full policy for details.
Terms & conditions
Covers account use rules, betting limits and dispute resolution; privacy policy focuses strictly on data handling.
Payment methods page
Explains DANA, OVO, GoPay and QRIS flow; this policy covers how we secure the data they collect and share with us.
Player guidance page
Addresses account suspension, Deposit references and support resources; privacy policy does not overlap with those features.
Cookie notice
Separate banner outlines session, analytics and preference cookies; this policy explains broader personal-data practices.
Support FAQ
Answers common account questions; links to privacy policy when users ask how we store or use their information.
Mobile app policy
Mirrors web privacy terms but adds device-identifier handling and local storage practices specific to Android and iOS.

Core privacy guarantees defining our platform

Data ownership stays with you

You control when your account closes, what information we retain, and whether we can contact you after logout.

No data brokering

We never sell, rent or trade your personal information, payment history or betting patterns to advertisers or third parties.

Transparent retention rules

Account data is kept for five years after closure for regulatory compliance, then permanently deleted unless law requires longer.

Breach accountability

If unauthorized access occurs, we cover notification costs, credit monitoring where applicable, and free account recovery.

Payment isolation

DANA, OVO, GoPay and QRIS details are tokenized — we never store full card or wallet credentials on our servers.

Policy updates with notice

Changes to this privacy policy are announced 30 days in advance via email and account notification before they take effect.

Privacy policy FAQ

All payment flows use TLS 1.2+ encryption from your device to our servers. We never store full wallet or card credentials; instead, we tokenize them so only a reference ID lives in our database. Payment partners handle the rest.

Yes. Close your account in settings, then request permanent deletion via [email protected]. We remove personal data within 30 days, keeping only anonymized transaction records required by law for five years.

No. We never sell, rent or trade your betting history, account profile or personal information to third parties, advertisers or data brokers. Your data is used only to run dewi138 and comply with law.

We notify you within 24 hours, provide free credit monitoring if needed, and cover all costs to recover your account. We also file an incident report and engage forensics teams to prevent recurrence.

Yes. Request a data export from your account settings or email [email protected]. We send you a JSON file with all stored information within 14 days at no cost.

Personal account data is deleted within 30 days. Transaction records are kept for five years to comply with Indonesian financial regulations, then permanently erased.

The core policy is identical across all platforms. Our mobile app adds device-identifier and local-cache details specific to Android and iOS, also explained in the app's privacy section.